Service

Simply follow the steps below to establish gas service:

• Contact Austell Gas by phone at 770-948-1841 or visit our main office.
• Social security number required to establish new service.
• A minimum $100.00 deposit or a letter of good credit from another utility company showing 12-months of satisfactory payment record to the account.
• Correct address of the property service is being applied for.
• Previous owner or tenants name (if available)

Refund of Deposit

• When a customer terminates gas service, the deposit will be applied towards any current or past due balance. Outstanding credit balance will be refunded to the customer.
• After being a customer for 24 months and having established satisfactory credit rating with the Gas System, the deposit will be credited to the first billing after the 24 months.

Building a new home, business or converting from other fuels?

The following steps are necessary in addition to the application for service:

1.  Service Line - Application must be made for a service line (the gas line from the street to the house or business). There may be a charge for the service line based on the connected gas appliances at the time the meter is set and the length of the service line.
2.  Inspections - Cobb and Douglas counties require heating, air conditioning, and gas appliance inspections, along with the other building inspections. This inspection must be complete and Austell Gas System notified by the County or City Inspection Department before the meter can be set. Austell Gas System personnel must also perform an additional inspection at the time the meter is set. The System's inspection is primarily aimed at safety.
3.  Meter Set - At least one (1) day's notice is required after application for service for scheduling a meter set. Meter sets are normally scheduled Monday through Thursday by contacting the main office.