Safety & Energy Tips

Austell Gas System regards the customer's safety as the highest consideration in providing gas service. Natural gas is a clean, reliable and safe source of energy. Reasonable care should be exercised to insure the safe operation of gas appliances. System personnel are available at all times to investigate gas leaks or situations where hazard or damage to property could occur.


If you detect faint whiffs of this odor:

Investigate. If possible "follow your nose" to the source. It may be only a pilot light that's out, or a burner valve partially turned on...something easily and safely corrected. If the source of the gas cannot be located or if the odor persists, call Austell Gas for assistance: 770-948-1841, option "1".


If you smell gas odor rising intensely, or it seems to be everywhere:

OUTDOORS - Leave the area and call Austell Gas System IMMEDIATELY at  770-948-1841, option "1".


INDOORS - Leave the premises IMMEDIATELY...


Call before you dig:

Austell Gas System is a member of the Utilities Protection Center (U.P.C.). Notification of planned excavation should be made to the Utilities Protection Center at 1-800-282-7411. The U.P.C. is open for calls 7:00am to 4:30pm Monday through Friday except for certain holidays. We will gladly locate and mark the location of our service lines and mains.


Heating and Cooling Tips:

Appliance Tips:


Gas Emergency? Call 770-948-1841, Option "1"